About Us

We provide insurers professional, cost effective and timely investigation which assists them in making informed claims decisions. Our thorough and targeted investigation provides insight into the claimant's activities, and often uncovers information which contributes to successful claims resolution.

Our quality control process begins at referral intake. We ensure that all referral objectives are clearly defined before assignment to a field investigator. Investigations are closely monitored to ensure the field staff are meeting all assigned criteria.

Our surveillance is creative, flexible and dynamic. Our efforts consistently surpass industry standards and afford insurers the opportunity to resolve claims in a favorable manner. Claims Bureau USA backs every investigation with a customer service ethic that is second to none.

Our dedicated staff of experience professionals conduct every investigation expeditiously, diligently and with integrity. Every report is reviewed at multiple levels to ensure it meets our high quality standards for accuracy and readability.

Claims Bureau USA is licensed, bonded and fully insured. Our work product is a reflection of our high standards and our years of experience.